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Are Customers More Satisifed With iPhone 4S Than iPhone 4?

December 1, 2011

Considering Apple sold 4 million units of the iPhone 4S in its very first weekend, there's no doubt the device is popular. But according to a new survey from Changewave, the vast majority of people are also more satisfied with their new iPhone than its predecessor.

Changewave said a total of 96 percent of people are satisfied with the iPhone 4S; 77 percent are "very satisfied" and 19 percent are "somewhat satisfied." Just 2 percent of respondents told Changewave they're "unsatisfied" with the iPhone 4S.

Those numbers are slightly higher than satisfaction scores for the iPhone 4. A July 2010 survey found that 92 percent were happy with the previous Apple smartphone.

However, it's important to note that with only 215 people participating in the survey, Changewave's sample size was relatively small.

When asked about their likes and dislikes, 38 percent said battery life was their number one complaint about the 4S. After the release of iOS 5, iPhone owners reportedly drastically reduced battery life. Apple admitted there was a glitch and released a fix with iOS 5.0.1, but some customers aren't convinced the update actually worked.

Nearly a third of users (30 percent), meanwhile, were also irked by the lack of 4G in the iPhone 4S. For more, see Can Apple Survive Without a 4G iPhone?

Those issues aside, users seemed to be impressed with Siri, the iPhone 4S's voice assistant. Changewave said 49 percent of iPhone 4S owners ranked Siri as their favorite feature. Other popular options included "general ease of use," (39 percent) and the phone's 8-megapixel camera (33 percent).




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